Returns & Exchanges
At BioSteel, we stand behind the quality of our hydration products and offer a 30-day return policy for unopened items to ensure your total satisfaction. Please note that for safety and hygiene reasons, we cannot accept returns on opened dietary supplements or food products.
Initiate Your Request
Contact our customer support team within 30 days of delivery with your order number and the reason for your return to receive a Return Authorization.
Prepare Your Package
Ensure the product is in its original, unopened packaging and securely pack it into a shipping box to prevent damage during transit.
Ship the Product
Affix the provided return shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects and approves the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing